Help / Real World Scenarios / DocuSign Connection With Zapier

Did you know that you can send DocuSign documents to your learners in a ConveYour Campaign? Our integration with Zapier makes it possible to automate the entire process of signing and onboarding your new reps. This will take a burden off of your trainers while guiding your new recruits through a seamless onboarding experience.

Connect Your Account

In order to send your learners’ information directly to DocuSign, you first need to:

  1. Get a Zapier account (zapier.com)
  2. Set up the Zapier integration in ConveYour (Our guide is available here)

NOTE: For those who are new to Zapier and need some extra help getting set up, we’ve included a link to their documentation at the bottom of this blog.

Now, assuming you have a Zapier account set up…

How It’s Done

1. In ConveYour, create a New Campaign.

2. Under Content, add a new Webhook.

lesson item Webhook

3. In your Zapier account, set up a “Catch Hook in Webhooks by Zapier” trigger.

Zapier trigger

4. Copy/paste the webhook URL from Zapier into the Webhook lesson item within in your ConveYour campaign.

paste URL from Zapier webhook into ConveYour webhook lesson item

5. In your Zapier automation, select the DocuSign App and the “Create Signature Request” action. Connect your DocuSign account.

action for signature request in Zapier.

6. Connect the document to be signed under “Templateid.”

Connected with your DocuSign account - specify the document to be signed in "Templateid"

7. Synch up the Zapier fields with the information from your ConveYour account (name, email, address, etc). It's helpful if you have had a signer fill out the form first, so that Zapier can detect relevant info. When you "test action" in Zapier, the system pulls the most recent data in!
NOTE: We recommend using Zapier’s “Test Action” function to make sure that learner information is connected properly.

8. When learners sign, they will get an Agreement ID.

With the DocuSign completed, all you have left to do is update the learner information in their ConveYour profile.

Updating in ConveYour

Zapier needs to send information back to ConveYour, filling out the learner’s Agreement ID and Agreement Signed Date fields. This is done with a second Zapier automation in ConveYour.

1. Create a new Zapier automation in ConveYour and a new trigger in Zapier.

2. Set the app to “DocuSign” and the event to “Envelope Sent or Completed."

trigger action - "Envelope Sent or Completed"

3. Create a new action and set the app to ConveYour.

action to update the contact's info in ConveYour

4. Set the identify key to the learner’s email address.

the identify key should be email - email example pulled from your first signer

5. Create two identify traits (fields): one for the Agreement ID and one for the Agreement Signed Date. Again, it's important to have a sample signer already to have completed the form and signature fields.

NOTE: We recommend adding a third field to update the learner’s name. That way, if you use this automation with new users, they will have a ConveYour profile set up.


In Conclusion

Webhook item incorporated into a ConveYour Onboarding Course

With this automation set up, you can harness the full power of ConveYour’s automations in tandem with Zapier. Within ConveYour, you could send SMS reminders to learners or new reps who haven’t filled out their DocuSign form, release onboarding courses to learners as soon as the get an Agreement ID signed, segment learners into groups based on signing date or ID number, and much more!

Please reach out to us, if you need help connecting your ConveYour app with an application like DocuSign!